Questar III’s Information Technology Service offers districts a shared, on-site IT Support Technician on a daily, ongoing basis or on a daily substitute as-needed basis. This service enables districts to more efficiently integrate technology into the curriculum and supports district efforts to implement New York State learning standards. The IT support Technician is a junior position with limited, but relevant IT experience. IT Support Techs work with a wide variety of networking equipment from desktops to tablets, printers, switches, and wiring. IT Support Technicians provide first level support of computer systems, computer applications, end users and local IT staff. IT Support Techs are capable of providing basic directed support and deployment services to more senior IT staff along with basic trouble shooting, organizational duties and repetitive technology tasks as assigned by IT staff. The service operates with the IT Support Technician working in a 12-month position. Questar III will provide training and mentoring to ensure the Technician is knowledgeable and professional. Note: A specific job description for IT Support Technician is available. IT Support Technicians are not experienced Network Systems Engineers and do not perform independently at that level.
Service provided by IT Support Technicians is available for purchase in the following offerings:
1 Day Per Week Annually (Pre-Purchased FSR process annually) – $15,000
1 – 8 Hour Day (multiple days are available at this rate as requested & approved) – $353
Contact the Director of Technology at Questar III to request and schedule services based upon requirements and availability. Custom services are available based upon expertise and requirements. This is a new and expanding service so please ask if you don’t see what you’re looking for.
Annual Commitment Examples:
Every Monday for a 12-month school year beginning July 1st and ending June 30th. This is a set day unless there are extenuating circumstances and prior authorization is approved to change days. Vacations, holidays and sick time are included in cost. Substitutes are not provided and there is no reimbursement or credit for missed time. Cost ($15,000)
Every Monday, Tuesday and Wednesday for a 12-month school year beginning July 1st and ending June 30th. This is a set day unless there are extenuating circumstances and prior authorization is approved to change days. Vacations, holidays and sick time are included in cost and are not reimbursed or made up. Cost ($15,000*3=$45,000)